Online Notarization Procedures
- Complete the Online Notarization Request Form
- Required fields to be completed are marked with a red *.
- Email address is required, so:
- You can receive document once it is notarized.
- You can receive meeting invite from Online Notary Public to complete the Online Notarization process.
- Phone number is required to confirm appointment.
- Please select an appointment date & time.
- If you require a same day appointment please call us at (210)343-5007, after completing the form and uploading your documents.
- Please upload your documents and copy of your ID.
- You will need to either take a picture of the front and back of your ID, or
- Or scan a copy of your ID front and back.
- Please make sure if you scan a copy of your Id that you provide two (2) files, one file for the front of the ID and one file for the back of the ID.
- Select the type of notarization you are requesting.
- Provide a brief description of documents being notarized.
- Click “submit files”.
- An email will be sent to the email used in the form to confirm appointment and it will include a link to log into an audio/video conference with the Online Notary Public.
- At the appointment the online notary will meet with the signer/customer by means of two-way video and audio conference technology (webcam). Scroll down to see system requirements.
- Each signer will be required to have his/her identity verified through a verification process using a third-party provider. Identify verification will take place prior to document notarization.
Identity Proofing & Credential Analysis
- “Identity proofing” means a process or service operating according to criteria approved by the secretary of state through which a third person affirms the identity of an individual through review of personal information from public and proprietary data sources.
- Identity proofing is performed through dynamic knowledge-based authentication which meets the following requirements:
- Signer must answer a quiz consisting of a minimum of five questions related to the signer’s personal history or identity, formulated from public and proprietary data sources;
- Each question must have a minimum of five possible answer choices;
- At least 80% of the questions must be answered correctly;
- All questions must be answered within two minutes;
- If the signer fails their first attempt, they may retake the quiz one time within 24 hours;
- During the retake, a minimum of 60% of the prior questions must be replaced; and
- If the signer fails their second attempt, they are not permitted to retry with the same online notary public for 24 hours.
- “Credential analysis” means a process or service operating according to criteria approved by the secretary of state through which a third person affirms the validity of a government-issued identification credential through review of public and proprietary data sources.
- Once the signer/customer and online notary can see and hear each other using videoconferencing technology (webcam), the notary will verify the government issued ID uploaded by the signer during the completion of the online notarization request form.
Signing Your Document
It is recommended that customers use Google’s Chrome Browser (click here to download) on a laptop or desktop computer (Mac or PC) with a webcam that has both video and audio capabilities. Most desktops and laptops come with webcams preinstalled. To check if your device has a webcam and audio capabilities, open your Chrome browser and click here to test. It is highly recommended that you have a good internet connection (Wifi or Ethernet connection to cable internet or better). We do not recommend use over 3G and 4G mobile data devices such as hotspots or smartphone tethering.
Signing Your Document
Do not sign your document before you upload it to My San Antonio Mobile Notary. We use Adobe electronic signing technology that requires no additional hardware on your end, just a keyboard. During the two way audio-visual conference with the notary, you will be instructed when to sign your document.
Recording of the Online Notarization
An online notary public shall keep a record of all notarial acts in accordance with §406.108, of the Texas Government Code, and Chapter 87 of the Texas Administrative Code. The record shall include a recording of the audio-visual conference that is the basis for satisfactory evidence of identity and a notation of the type of identification presented as evidence by the signer if the signer is not personally known to the online notary public. The recording shall include, at a minimum:
- Confirmation by the notary public that the signer has successfully completed identity proofing and credential analysis;
- Visual confirmation of the identity of the signer through visual inspection of the credential used during credential analysis; and
- The actual notarial act performed.
If the signer is personally known to the online notary public, the audio-visual conference shall include a statement to that effect and a recording of the actual notarial act performed.
How much can online notaries charge for their services?
Online notaries may charge up to $25 for each notarization they perform in addition to regular notary charges. Online notaries are not required to charge for their services, but they are allowed to charge up to $25 plus the regular notary fees authorized by Tex. Gov’t Code §406.024.
- if an online notary notarizes the signature of one person, the charge will be $31, i.e. $25 + $6 = $31;
- if an online notary notarizes the signatures of two persons named in the same notarial certificate, the charge will be $32, i.e. $25 + $6 +$1 = $32;
- if an online notary notarizes the signatures of two persons, and there are separate notarial certificates for each signing party, the charge will be $62, i.e. $25 +$6 for the first notarization and $25 +$6 for the second notarization, which totals $62.
Reasons to Refuse Online Notarization Services
In addition to those in §87.42 of the Texas Administrative Code (relating to Refusal of Requests for Notarial Services) in which a notary public is authorized to refuse a notarization, an online notary shall refuse to perform an online notarization if:
- The online notary public is unable to verify the identity of the signer using an acceptable means of identification in accordance with Subchapter H;
- The online notary public is unable to verify the security of the two-way audio-visual transmission;
- The signature of the signer cannot be attached to the electronic document; or
- The digital certificate or electronic seal of the online notary public cannot be attached to the electronic document in a manner that renders any subsequent change or modification to the document evident.